Products purchased via our website can be returned or exchanged within 90 days of delivery for a full product refund or exchange, no questions asked. Does not apply to scratch and dent products. To initiate a return or exchange within 90 days, please

Products purchased via our website can be returned or exchanged within 90 days of delivery for a full product refund or exchange, no questions asked. Does not apply to scratch and dent products.To initiate a return or exchange within 90 days, please email <a href="mailto:support@redshiftsports.com">support@redshiftsports.com</a>, or, utilize the chat feature to get your return started.&#xA0;---- To return products purchased via our website: Please contact us via chat, or email us directly at support@redshiftsports.com.-&#xA0;To return products purchased via a 3rd party retailer:&#xA0;Please contact the store you purchased from to coordinate a return.&#xA0;- To return products purchased via Amazon:&#xA0;Please contact Amazon support to initiate a return or exchange. If you are unable to initiate a return/exchange directly through Amazon, please reach out to support@redshiftsports.com as your order will still be eligibe for the 90 day return policy thourhg a direct return to our office. ---Return/Exchange Details:Redshift will accept returns and exchanges of products purchased via our website or Amazon within 90 days of when the product is shipped for a full product refund. The refund will go back to the original payment method.&#xA0;You must return the entirety of the product to receive a full refund. Redshift will perform an inspection upon receipt of a returned item and reserves the right to lower or refuse a refund if the product has been damaged or misused (normal wear and tear is accepted). Redshift is not responsible for lost packages so we highly recommend using a shipping service with tracking.

What is the Return Policy?

When will my order ship?. Processing time for all orders is between 3 - 5 business days. Please take into consideration processing time plus shipping time to calculate an accurate delivery time frame. Once your order has shipped, you will receive an

When will my order ship?Processing time for all orders is between 3 - 5 business days.Please take into consideration processing time plus shipping time to calculate an accurate delivery time frame. Once your order has shipped, you will receive an email from us with the tracking number.&#xA0; How long will shipping take? We offer the following shipping services, depending on your location. If you ordered multiple items with free shipping, they may be shipped from separate locations and may not arrive at the same time.&#xA0;US Customers&#x2022; Economy Shipping with tracking -- this is applied to all orders under $74 USD &#x2022; Free Shipping&#xA0;with tracking&#xA0;-- all orders over $74 USD qualify for free shipping!Orders ship via our 3rd-party fulfillment service which will use different providers depending on your location. Both economy and free shipping within the US takes about 3-8 days, can be up to 15 days in certain situations.&#xA0;EU Customers (excluding Sweden and Switzerland)&#x2022; Economy Shipping with tracking&#xA0;-- this is applied to all orders under $74 USD converted &#x2022; Free Shipping&#xA0;with tracking&#xA0;-- all orders over $74 USD converted qualify for free shipping!Orders ship via our 3rd-party fulfillment service which has locations all throughout Europe. Different providers are used depending on your location. Both economy and free shipping within the EU takes about 3-8 days, can be up to 15 days for certain countries.&#xA0;Switzerland &amp; Sweden CustomersOrders to Switzerland and Sweden ship from the US and fall under the &quot;all other international customers&quot; category.&#xA0;UK Customers&#x2022; Economy Shipping with tracking&#xA0;-- this is applied to all orders under $74 USD converted &#x2022; Free Shipping&#xA0;with tracking&#xA0;-- all orders over $74&#xA0;USD converted&#xA0;qualify for free shipping!Orders ship via our 3rd-party fulfillment service which has locations all throughout the UK. Different providers are used depending on your location. Both economy and free shipping within the&#xA0;UK&#xA0;takes about 3-8 days, can be up to 15 days&#xA0;in certain situations.&#xA0;Canada Customers *NOTE: We are currently unable to ship to PO boxes in Canada, thank you for your patience*&#x2022; Economy Shipping with tracking&#xA0;-- this is applied to all orders under $74 USD converted &#x2022; Free Shipping&#xA0;with tracking&#xA0;-- all orders over $74&#xA0;USD converted&#xA0;qualify for free shipping!Orders ship via our 3rd-party fulfillment service which has locations all throughout Canada. Different providers are used depending on your location. Both economy and free shipping within CAN&#xA0;takes about 3-8 days, can be up to 15 days&#xA0;in certain situations.&#xA0;Australia&#xA0;Customers&#x2022; Economy Shipping with tracking&#xA0;-- this is applied to all orders under $74 USD converted &#x2022; Free Shipping&#xA0;with tracking&#xA0;-- all orders over $74&#xA0;USD converted&#xA0;qualify for free shipping!Orders ship via our 3rd-party fulfillment service which has locations all throughout Australia. Different providers are used depending on your location. Both economy and free shipping within AUS&#xA0;takes about 6-10 days, can be up to 20 days in certain situations.Japan Customers&#x2022; Economy Shipping with tracking -- this is applied to all orders under $74 USD converted &#x2022; Free Shipping with tracking -- all orders over $74 USD converted qualify for free shipping!Orders ship via our 3rd-party fulfillment service which has locations all throughout Japan. Different providers are used depending on your location. Both economy and free shipping within Japan takes about 3-8 days, can be up to 15 days in certain situations.All Other International&#xA0;Customers (including Sweden and Switzerland)&#x2022; DHL Express Worldwide&#xA0;with tracking&#xA0;--&#xA0;3-7 business days &#x2022;&#xA0;UPS Worldwide Expedited&#xA0;with tracking&#xA0;--&#xA0;7-10 business days, can take up to 20 depending on location &#x2022; USPS Priority International Shipping&#xA0;with tracking&#xA0;-- 9-15 days, can take up to 25 days depending on location &#x2022; USPS First Class International Shipping -- 9-30 days, can take up to 50 days or longer depending on location.&#xA0;Tracking is included for most countries - for&#xA0;certain countries,&#xA0;the package will&#xA0;become untraceable once it leaves the US.Orders&#xA0;ship directly from our office, but please allow for 1-3 days of processing time. Will I have to pay International Customs Duties &amp; Taxes?&#x2022; For UK, EU (excluding Sweden &amp; Switzerland), AUS, and JPN customers, VAT/taxes are included in the price of the product and you will not be charged additional sales tax at checkout. &#x2022; For customers in Canada, GST will be calculated at checkout (it will show up as a separate line item, &quot;VAT or TAX&#x201D;). &#x2022; For all EU/UK/AUS/CAN/JPN customers, you will not be responsible for any additional import duties or taxes when you receive your package. Please note that orders to Sweden will have duties and taxes paid on delivery since shipments originate from the US.&#xA0;For all other international customers, please be aware that&#xA0;the shipping costs do not include any import taxes or duties which may be required by your destination country. Import duties and taxes vary by country, and in certain countries the duties may be a sizable fraction of the purchase cost. You will be responsible for payment of any duties required upon receipt of the item(s), so please make sure you are aware of your country&apos;s policies. We insure all packages for the full purchase value of the order (excluding shipping costs), so we cannot grant requests to modify the declared value on the customs forms. What if I don&apos;t receive my shipment or if I was unavailable to receive the package? If your order has not arrived within the expected delivery window, please email&#xA0;<a href="mailto:support@redshiftsports.com" target="_blank" rel="noopener" style=" text-decoration: none;">support@redshiftsports.com</a> with your Name and Order ID and we will investigate. If your package is returned to us, we can re-ship the package, but you will need to pay for the shipping costs as we cannot recover the shipping charges on returned/refused packages. Keep in mind, for international shipments, it may take several weeks for returned/refused packages to be returned to our office.Note:&#xA0;Please double check your shipping address to make sure it&apos;s correct. If it&apos;s not, please email <a href="mailto:support@redshiftsports.com" target="_blank" rel="noopener" style=" text-decoration: none;">support@redshiftsports.com</a> as soon as possible. If your package is returned to sender due to an incorrectly submitted mailing address, we will be more than happy to re-ship it, however, you will be responsible for paying the postage costs for re-shipment. If your package delivers to an incorrectly submitted address, Redshift is not responsible to re-ship a new order.Are you able to ship to a business address?&#xA0;Yes, you can have your items shipped to a business address! It is important to note that delivery may take place&#xA0;outside of business hours. If you are shipping to a business address that may be closed on the weekends or evenings, please ensure the business is able to receive a delivery during off-hours.&#xA0;What happens if my package is stolen?If your tracking number indicates that your package is &quot;delivered&quot; but you did not receive it, please let us know so that we are able to investigate the delivery. We recommend checking with your neighbors as delivery drivers will occasionally deliver to a neighbor as a theft preventative measure. If you feel that your package was stolen, please reach out to support@redshiftsports.com.

What is your Shipping Policy?

This warranty applies to the original retail purchaser only, and is not transferable to any subsequent purchaser(s). If purchased from a shop or distributor, please contact them directly and they will communicate with us regarding the warranty claim.

<h2 id="were-darn-proud-of-our-engineering-and-build-quality-and-we-stand-by-our-products-with-a-lifetime-warranty-if-you-receive-a-defective-product-please-let-us-know-right-away-for-details-about-our-warranty-see-below-note-the-arclight-pedals-pedals-and-lights-have-a-limited-1-year-warranty-on-all-manufacturing-defects-this-does-not-cover-normal-wear-and-tear-battery-degradation-or-damage-from-abusemisuse-scratch-and-dent-units-are-covered-by-our-warranty">We&#x2019;re darn proud of our engineering and build quality, and we stand by our products with a lifetime warranty. If you receive a defective product, please let us know right away! For details about our warranty, see below. NOTE: The Arclight Pedals (pedals and lights) have a limited 1 year warranty on all manufacturing defects. This does not cover normal wear and tear, battery degradation, or damage from abuse/misuse. Scratch and dent units are covered by our warranty.</h2><h2 id="isPasted">Warranty Policy</h2>This warranty applies to the original retail purchaser only, and is not transferable to any subsequent purchaser(s). If purchased from a shop or distributor, please contact them directly and they will communicate with us regarding the warranty claim. Warranty claims that are processed through an authorized Redshift Sports dealer or distributor must be approved by Redshift prior to replacement.At their discretion, Redshift Sports will either [1] repair the defective product at no charge, [2] replace the defective product with either a new product or a functional equivalent product of the same model (or an equivalent model if an identical model is unavailable) or [3] credit an amount towards the purchase of a new product.&#xA0;Redshift Sports is not liable for incidental or consequential damages to non-Redshift products/components. This limited warranty does not apply to components or other items attached to Redshift products, such as bike computers or the bike frame itself. Such components are covered by the warranties (if any) offered by the manufacturers of those parts. Redshift Sports maximum liability will be the original purchase price of the product submitted for warranty coverage.&#xA0;This warranty does not cover Redshift components that are damaged due to improper installation, improper adjustment, poor maintenance, crashes or impact damage, abuse of the product, modification of the product, misuse such as circumstances in which the product has been subjected to forces or loads beyond its design, or other conditions deemed abnormal or excessive by Redshift Sports LLC.This warranty does not cover &quot;normal wear and tear&quot; of the product. It is your responsibility as the product owner to regularly examine the product to determine the need for service or replacement.&#xA0;Redshift Sports&#xA0;advises that a&#xA0;qualified individual examine the product for signs of&#xA0;damage at least once a year. This inspection may need to be done more frequently, depending on riding conditions and usage. Redshift products are generally user-serviceable as outlined in the instructions provided with each product (available online). It is the user&apos;s responsibility to follow the maintenance and service instructions in order to ensure the maximum usable lifespan for their Redshift products. Unauthorized service beyond those procedures documented in the product instructions may void the warranty. All warranty claims must be accompanied by a dated proof-of-purchase from an authorized seller. Note that auction-based websites or forums are not authorized sellers of new Redshift products. Products must be returned to Redshift Sports for evaluation and inspection to determine if it is covered by the warranty. To submit a warranty claim, please contact us via the button on the lower right of the page or fill out the form on&#xA0;<a title="contact us" href="https://redshiftsports.com/pages/contact-us" target="_blank" rel="noopener" style=" text-decoration: none;">our contact us page</a> or email us directly at support@redshiftsports.com and a representative will give you details on how to proceed.

What is the Warranty Policy?

redshiftsports

Returns, Warranty, Shipping

What is the warranty on the Arclight Pedals?

How much grip do the Arclight Pedals have?

Are there any limits on where I can use Arclights and are they legal in Germany?

Do the lights lock in the pedals?

Will the lights shake out if I hit a bump?

What are the dimensions of the Arclight City Pedal? (Length, width, thickness)

How many lumens are the Arclight Pedal modules?

Will the Arclights be available in other light colors?

Does the Multi-Mount come with my pedals?

What are the dimensions of the Arclight Pro pedal?

Are the Arclights compatible with pedals straps?

Can I use my Arclight Clipless pedals with my road cycling shoes?

What are the traction pin specifications for Arclight PRO Flat Pedals and Arclight PRO Clipless Pedals?

Arclight

Can I Use Bar End Shifters with the Drop Grips?

How Much of the Drop Grip is Solid Inside?

Can I use Drop Grips on an "ergo" or "kinked" handlebar?

How do you install the Cruise Control Bar Tape, Top Grips or Drop grips?

Can I use 3rd party bar ends with the drop grips?

Cruise Control Grips

What saddle should I use to ride in the road and aero position?

Will the Dual-Position Seatpost fit my aero/non-round seatpost?

Will the Dual-Position Seatpost fit my Trek Madone/Domane/Emonda?

My bike has a 25.4mm seatpost. Will the Dual-Position Seatpost fit?

Will the Carbon Dual-Position Seatpost come back?

Is the Redshift Dual-Position Seatpost legal to use in a triathlon race?

Is the quick-release mechanism secure?

How do I move from the road to aero position (and vice versa)?

Is there a lock or release button? What keeps the saddle in place?

Will the seatpost linkage move accidentally while I'm riding?

What size diameter is the Dual-Position Seatpost?

How far does the seatpost move between road and aero positions?

What kind of testing do you do to qualify the Dual-Position Seatpost?

Will the Dual-Position Seatpost fit a Shimano Di2 battery inside?

What is the weight limit for the Dual-Position Seatpost?

How do you ensure proper bike fit in both the road and aero positions?

Will my saddle bag fit with the Dual-Position Seatpost?

Why does the Dual-Position Seatpost need to move?

What is the effective setback of the Dual-Position Seatpost?

Will riding with a forward saddle position compromise my bike's handling?

Can I adjust the saddle position independently in the road and aero positions?

Does the Dual-Position Seatpost feel different than a regular seatpost?

Will the pivots develop play over time?

Are the bolts interchangeable for the Dual-Position Seatpost Replacement Hardware Kit?

Will the Dual-Position Seatpost work with both “Aluminum” and “Carbon Rails”?

Dual Position Seatpost

Should I choose Low flare (10 degree) or Classic (25 degree)?

Which Width of Handlebar Should I Choose?

Are the Quick Release Aero Bars compatible with the Kitchen Sink Handlebar with loop?

Is the Kitchen Sink Handlebar bag waterproof?

Kitchen Sink Handlebar

Will the aerobars fit non-round (aero-shaped) handlebars?

Are the Redshift Quick-Release Aerobars legal to use in a triathlon race?

How do aerobars affect my bike fit?

What adjustments can I make to the aerobars?

What kind of testing do you do to qualify the aerobars?

Are the quick-release aerobars compatible with my carbon handlebar?

Should I choose L-Bend or S-Bend extensions?

Will riding with aerobars compromise my bike's handling?

How much faster will I ride with aerobars?

Can I use another manufacturer's aerobar extension with your quick-release mechanism?

How do I attach or remove the aerobars?

Do the armrest pads flip up?

Can I use the Water Bottle Mount and the Utility Mount for the Aerobars at the same time?

Does the Aerobar Utility Mount come off with the Quick-Release Aerobars?

Is the Water Bottle Mount compatible with other hydration systems from Profile Design, XLab, Speedfil, etc.?

Will the water bottle stay put in the Water Bottle Mount while riding over rough roads?

Does the Water Bottle Mount come off with the Quick-Release Aerobars?

Can I wash the armpads?

Can I fit my hands under the Aerobars on my original handlebar?

What are the benefits of Aerobars?

What is the angle of the L-bend Aerobars?

Riser Kit - Quick-Release Aerobar

Can I mount gear shifters on my aerobar extensions?

Quick Release Aero Bar

What kind of saddle bags can I use with the ShockStop Suspension Seatpost?

Is the stiffness of the ShockStop Seatpost adjustable?

Is there any damping in the ShockStop Seatpost System?

What is the warranty on the ShockStop Seatpost?

How is the ShockStop Seatpost tested?

Will there be a carbon version of the ShockStop Seatpost?

Will the ShockStop Seatpost work for bikes with 25.4mm seat tubes?

How does the ShockStop Seatpost hold up to mud and sand?

Does the ShockStop Seatpost have a lock-out?

What is the weight limit for the ShockStop Suspension Seatpost?

Will the springs/elastomers inside the ShockStop Seatpost need to be replaced?

Can I use a Rear Rack with my ShockStop Seatpost?

What is the difference between the City, Endurance, Pro Endurance, and Pro Race seatposts?

How do I measure my seatpost length?

Is the ShockStop Seatpost compatible with a Di2 battery?

What is the Setback/Offset of the Shockstop Seatpost?

Is the ShockStop Seatpost Compatible with a Brompton?

Will the ShockStop Seatpost work with the Giant Revolt D shaped (D-fuse) seatpost?

Is the ShockStop Seatpost compatible with a Campagnolo EPS Battery?

Is the ShockStop seatpost compatible with Aero frames/seatposts/seatmasts?

How do you change elastomers/adjust stiffness in the ShockStop Pro Race?

Is the ShockStop seatpost compatible with the rear light on Specialized Vado?

What is the Maximum seat angle adjustment on the ShockStop Seatpost?

How do I measure my seatpost?

ShockStop Seatpost

How is the ShockStop Suspension Stem different from other suspension stems?

How do I choose the right elastomers for my bike and riding style? (For 80mm-120mm Stems)

Is there a rider weight limit for the ShockStop Suspension Stem?

How does the ShockStop Stem handle trails, gravel, and cobblestones - I want to use it on a gravel/CX/adventure bike?

Will cold temperatures affect the stiffness of the elastomers in the ShockStop Stem?

Can I put the ShockStop Stem on my mountain bike?

Will the ShockStop Stem work with a quill stem?

How long will the elastomers in the ShockStop Stem last?

Is the ShockStop Stem available in lengths longer than 120mm?

Will the ShockStop Stem bounce or flex when I am climbing out of the saddle or sprinting?

Will the ShockStop Stem fit my handlebar?

What kind of bikes is the ShockStop Stem designed for?

What kind of testing do you do to qualify the ShockStop Stem?

Will the ShockStop Computer Mount work with a different (non-ShockStop) stem?

Will the ShockStop Computer Mount fit a Garmin FR watch quick-release mount?

Will the Shockstop Utility Mount work with a different (non-ShockStop) stem?

How do I switch from +6 degrees to -6 degrees?

If I have a flat bar, does it matter what side I put the elastomer on? (80mm - 120mm ShockStop Stems)